FREQUENTLY ASKED QUESTIONS
FAQ
CATEGORIES:
- All
- Cancellations & Refunds
- Discounts
- Dog Aggression
- Keys
- One-On-One Services
- Pet Sitting Visits
- Policies
- Potty Breaks
- Reservations & Payments
- Service Area
- Unforseen Circumstances
Of course! We are more than happy to provide you with updates about your pet! We understand that as a pet parent you are concerned about your pets. We will respond as quickly as we can about your pets. Feel free to message us day or night if at any time you feel the need to check in on your pet.
Yes we can do that. However we do advise against it. We feel that to ensure your cats are healthy and well taken care of that they should have at least 1 visit each day and to make sure there are no security problems or theft. We highly recommend that you schedule at least 1 visit per day.
Unfortunately, we do not provide boarding in our homes. All services we provide are in your home. We believe that it is much less stressful for pets to be able to stay in the safety of their own homes.
Yes! We can spend as much time with your pets as needed!
We don’t require you to contact us, however as a courtesy we ask that you do. This way we know that your pets are being taken care of. No need to make a phone call, you can send a quick email or text just to let us know that everything is okay.
We always do our best to stay on schedule and provide services at the scheduled times.
Yes. There will be a $30 fee in addition to original service rates on the following holidays: Easter, Martin Luther King Day, Mother’s Day, Memorial Day, Father’s Day, Labor Day, 4th Of July, Halloween, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day
Yes we do! We can bring in your mail/ newspaper/ packages. We can also water your plants (please limit the amount of plants, this take away time that we could be spending with your pets) and bring garbage bins to the curb and back. If requested we can also alternate lights, blinds, TV/radio, etc..
Our clients live very busy lives and we prefer people don’t disturb them. Because we don’t let you contact them personally we always encourage our clients to write testimonials on our website so that you can read all about their experiences!
We 100% GUARANTEE that all of our testimonials and reviews are from current and previous clients. We DO NOT have any fake reviews or testimonials and DO NOT hire marketing companies to write reviews like other businesses. We believe in letting people see what others have to say about the services we have provided for them and their pets including their experiences, good and bad.
Yes we do. We have a contract/ paperwork that you will need to fill out before any services can begin. This will provide us with the necessary information for providing quality care for your pets.
Yes! We mostly post pictures on Facebook and Instagram. We do not post our clients names, locations or any other personal information. We will ONLY post your pet’s names.
Unfortunately we do not provide any type of discount for services that are booked weekly. We have our rates set at a reasonable rate for both weekly and as-needed services.
Absolutely! We provide 12hr overnight stays in your home. We also offer overnight stay packages that include midday visits!
Because we have a schedule that we need to keep, we don’t have time to call your building and wait for them to let us in. In the case that you live in a secure building you will need to provide us with a key fob and if needed your elevator code or any other form of entry.
We DO! We most definitely offer company discounts and specials! Feel free to refer The Alpha Mama LLC to the company you are employed by and we would be more than happy to speak to them about working together!
YES! If you refer someone to us and they schedule services, you will receive $20 off of your next dog walking or pet sitting service.
No, we will provide as many or as little visits as you need!
Absolutely! Any tips go directly to your sitter/ walker and are greatly appreciated! You are able to add a gratuity to your invoice at the time of payment.
Yes, we do everything we can to get to know your dog and make them comfortable with us before they are left in our care. Although we specialize in aggressive and anxious dogs, there are some circumstances where we cannot guarantee that we can take care of your dog.
YES! We specialize in dogs with aggression and take all the precautions necessary to ensure the safety of your pet and others.
We cover a large area! If your city is not listed feel free to reach out to us, we are always open to expanding our service area!
Cities we provide services in are:
Mill Creek, Bothell, Kenmore, Woodinville, Juanita, Kirkland, Bellevue, Issaquah, Sammamish, Redmond, Duvall, Monroe, Snohomish, Lake Stevens, Arlington, Stanwood, Marysville, Everett, Mukilteo, Lynnwood, Edmonds, Shoreline, North Seattle
In the event of a personal emergency or illness we will arrange for another trusted and qualified member of our team to fulfill responsibilities.
24/7! We will do our best to provide services anytime day or night!
Depending on our schedule, we will do our best to fit you in! We pride ourselves in being able to care for pets even at the last minute!
Not a problem, we specialize in this type of behavior and take all the necessary precautions while caring for your dog.
We do not require pets to be fixed!
If you have an unaltered female, we do ask that you inform us of their heat cycle schedule.
We provide visits 24/7. We will do our best to provide services whenever they are needed, even at 2am!
Unfortunately no. We do not accept shared jobs where another person or sitter does some visits and we do others. The health and welfare of your pet is our biggest priority. We have found in past circumstances that accountability plays a large role in providing your pet with the best care, and will not share responsibility with another person.
In the event that your pet becomes ill or injured we make every effort to assess the problem and contact you immediately before any further action is taken. Depending on the situation we will immediately transport your pet to their vet or another vet if needed. We take great pride in making sure your pet is well taken care of and keeping you up to date with any issues or concerns.
Yes, we will clean up after your pets to the best of our ability. In the case of your pet having an accident on rugs or carpet, please give us details on how you would like us to handle the cleaning situation. If your pet is having daily accidents, we will recommend that you add an extra visit to the schedule. During each visit we will walk through your home to check for any accidents.
That’s not a problem! We can provide all medication forms such as oral, injections, drops, etc..
Services are available throughout the year even during Winter! Some days walks may be shortened due to weather conditions such as (heat, rain, cold, snow etc.). Please understand that extreme temperatures can be too HOT (heatstroke is a huge concern in this case) or too COLD for your pets’ paws and can cause serious damage to their pads also causing pain. In the event of this, we will stay and play with your dog at your home for the remaining time. If you prefer, we can also just drop your dog off at your home and call it a day. Totally up to you!
Our services are available 24/7, we can provide visits anytime day or night!
You are free to cancel at any time, however we do not offer refunds. Please understand that we have set aside time for you and may have turned other clients or potential clients down to allow time for your pets. All payments, fees and deposits are non-refundable. Thank you for your understanding.
We care for almost all pets. We care for dogs, cats, horses, birds, bearded dragons, geckos, hedgehogs, rats, fish, snakes, chickens, goats, alpacas, sheep, etc.. The list goes on and on!!!
We understand that not all cats are cuddly affectionate kitties. Some cats will only allow us to pet them on their terms and we respect that. We also know some cats have anxiety or are just fearful of strangers and will hide during our visits. We make every effort not to disturb them if they are hiding but during each visit we will locate them to make sure they are still inside and in good health. We are very respectful of your cat’s space.
Once you submit a reservation request and we have reviewed it, we will send you an invoice via email. Full payment will need to be made before you will be added to our schedule.
You will not be added to our schedule and services will not begin until full payment has been made.
No. Please understand that we have set aside time for you and may have turned other clients or potential clients down to allow time for your pets. All payments, fees and deposits are non-refundable. Thank you for your understanding.
Yes, we have plenty of clients that didn’t have time to schedule a consultation and just started services right away. We will still require you to fill out our contract/ paperwork before services are scheduled.